Frequently Asked Questions
Shipping and Returns
Do you offer free shipping?
Yes! All US orders for Christmas tree kits ship for free.
When will my tree kit arrive?
All tree kits are shipped in early November.
Do you offer returns?
Due to the curated nature of our kits, we cannot accept returns.
What if my order arrives damaged?
If your order arrives damaged, contact us within 24 hours of receiving your package. Just let us know what pieces were damaged, snap a quick photo, and we’ll make it right!
Will my order ship in one box?
Yes! Your Christmas tree kit will arrive in one big box with everything you need inside.
Sizing
Which size tree kit should I buy?
Our tree kits are perfectly designed for 7.5 foot and 9 foot trees! If you buy a real tree or have a different sized artificial tree, know that you can “stretch” or “pack” the included items to your liking. For example, if you buy an 8 foot tree, you can stretch the 7.5 foot kit to fit, or you can have a delightfully full tree with the 9 foot kit! For custom orders that fit trees of any size, reach out to us.
Custom Orders
Do you create completely custom tree kits?
We do! Contact us to learn more.
Contact
Still have questions? We're happy to help! Please fill out the form here and we will get back to you within 1-2 business days